Frequently Asked Questions

• What information is needed to order a taxi in Rome?

We ask you to provide these details: time and place of arrival or address where to pick you up, the information about the number of passengers and the number of baggage, your phone number for communication.

You can order a taxi on the website, by phone number +39 333 64 64 426 or by contacting us via: Skype / WhatsApp / Viber / Instagram / VK / Facebook

• What is the deadline for ordering at Rim-Taxi.Com?

You can order a transfer online or by phone even 4 hours before your desired arrival. We recommend you to make an order in advance so that we can serve your trip as efficiently as possible. Our internal statistics show that planning a trip to Rome takes from 4 hours to 10 months before the planned visit to Rome.

Attention! Please call to +39 333 64 64 426 to successfully place an order in less than 24 hours.

• What happens if my flight is delayed or canceled?

If your flight is delayed, your order will be automatically updated. If your flight is canceled, your order will be automatically canceled.

Please, if you become aware of a flight delay, contact us by SMS to +39 333 64 64 426 or by e-mail: info@rim-taxi.com. We will adjust our cooperation with you. Please do it as fast as possible.

• What happens if I want to change the route of my tour or transfer?

If the route of your tour or transfer will change, please write us, and we will adjust your reservation accordingly. You can also talk with the driver if you decide to change the route (visit the museum, stop by for lunch or other entertainment) already in Rome, during the trip.

In this case, it is possible that the price increases if your new route takes more time / distance / other type of vehicle / number of passengers, etc.

• Where will I meet the driver at the airport?

The driver will be waiting for you in the airport hall, at the “Meeting Point” sign, holding a sign indicating your name.

• Where will I meet the driver in the port?

The driver will be waiting for you in the airport hall, at the “Meeting Point” column, holding a sign indicating your name.

• What if I can’t find my driver?

If you cannot find a driver, please contact us via phone number indicated in the confirmation email of your order or +39 333 64 64 426.

• Can I cancel a reservation?

You can cancel your order by writing us to info@rim-taxi.com.

• Do you provide child seats?

Baby seats are available on request. All our vehicles are licensed by N.C.C. according to which children are allowed to travel without a car seat in the back seat of the car, but accompanied by adults.

If you prefer that children travel in car seats, we can rent them for you at the airport. To do this, put the appropriate checkmark on the booking page.

• Are there any additional costs?

Our administrators will review your order and then you will receive a confirmation letter with the price on your e-mail.

This price is final. There are no hidden surcharges.

• Will there be other passengers in my car during the transfer?

All orders on our website are private. For private transfers, you and your group are the only passengers in the vehicle.

• Do drivers need a tip?

Tipping is permitted, but not required, entirely at your discretion.